Organization

City and Guilds

About
City & Guilds

Founded in 1878, City & Guilds is a leading vocational educational organization that has accredited over 8500 training/examination centers, and offering more than 500 work-related qualifications worldwide. Around 2 million people every year start City & Guilds qualifications, which span from basic skills to the highest level of professional achievement.

Exam Subjects

Authorized by City and Guilds:

• Training & Assessment Chinese(8106) / English (1106)
• International Introductory Award in Hospitality Customer Service Chinese (8412-72) / English (8412-52)
• International Introductory Award in Hospitality Selling Chinese (8413-73)
• International Introductory Award in Customer Service Chinese (8415-75) / English (8415-55)
• International Introductory Award in Selling Chinese (8416-76) / English (8416-56)
• International Introductory Award in Conflict Handling Chinese (8414-74) / English (8414-54)
• ILM Leadership English (8603)

Content

For related training courses, please refer to the course pamphlet:

• Advanced Diploma Programme in Training & Assessment (MG88)
• Quality Customer Service Techniques (MG70.1)
• Handling Conflicts (MG70.2)
• Sales Techniques (MG71.1)
• ILM Leadership

Exam Fee

Refer to the course pamphlet

Exam Date

Depends on the training course

Registration

1. Enrollment Form
2. ID Copy
3. Exam Fee or PDAC (if applicable)

Contact

CPTTM – Professional Exam Resources Unit

Website: www.cpttm.org.mo/qualification

Address: Rua de Xangai, 175, Ed. ACM, 7th Fl., Macau

E-mail: vqa@cpttm.org.mo

Tel: (853)28781313

Fax: (853)88980872